Annex 1 (Product restrictions)
The following product categories are excluded from redemption:
1. Age-restricted products: Products whose sale is subject to statutory age restrictions (e.g. alcohol, tobacco/nicotine products and related products, adult content, media harmful to minors) are excluded from redemption. The exclusion serves to comply with statutory youth protection provisions and tobacco law requirements, as reliable age verification of the person redeeming cannot be ensured in every case when a voucher is redeemed.
2. Third-party gift cards and value vouchers: The Joy gift voucher cannot be used to purchase gift cards, voucher cards or value vouchers of third parties. The exclusion serves to prevent misuse and to comply with anti-money-laundering requirements.
3. Financial products and investment items: Financial investments, securities, cryptocurrencies, precious metals as investment products and comparable investment products are excluded from redemption, as these products are subject to special regulatory requirements that cannot be ensured in the context of a voucher redemption.
4. Offers from private sellers: The Joy gift voucher can only be redeemed for goods offered by commercial sellers. Goods sold by private sellers (e.g. via classified ads, peer-to-peer, private marketplace sales) are excluded from redemption. This is necessary because, in the case of private sales, Joy can guarantee neither the availability of the goods nor the proper handling of the contract towards you.
5. Services: The Joy gift voucher is limited to the purchase of goods and cannot be redeemed for pure services (e.g. admission tickets, courses, travel, memberships, subscriptions). If Joy adds services to its range in the future, Joy will inform you of the redemption option in good time.
6. Products with high-performance batteries and electrically powered mobility products: E-bikes, pedelecs, e-scooters, S-pedelecs and comparable electrically powered mobility products, as well as other goods with high-performance lithium-ion batteries, are excluded from redemption where their procurement, storage or shipping is subject to special safety or dangerous goods requirements. The exclusion serves to avoid fire, explosion and transport risks and to comply with product safety and traffic law requirements.
7. Weapons, ammunition and pyrotechnics: Weapons, ammunition, pyrotechnic articles and comparable items requiring a permit or approval or subject to age restrictions are excluded from redemption. The exclusion serves to comply with weapons, proof-testing, explosives and youth protection law requirements and to avoid significant personal injury and property damage.
8. Perishable goods and goods requiring refrigeration: Perishable foods, foods requiring refrigeration and other goods whose safe procurement, storage or delivery requires an uninterrupted cold chain or special hygiene conditions are excluded from redemption. The exclusion serves to protect health, to comply with food hygiene requirements and to avoid risks from spoilage or improper storage.
9. Electrical appliances with increased safety risk: Portable heaters, fan heaters, radiant heaters, electric blankets, deep fryers, appliances with open heating elements, electrical appliances with particularly high electrical output and electrical appliances without the required CE marking or without a verifiable manufacturer are excluded from redemption. This exclusion does not cover standard consumer electronics, in particular smartphones, laptops, tablets, headphones and comparable products, provided they are CE compliant and offered by a verifiable commercial retailer. The exclusion serves to avoid increased fire and injury risks and to comply with product safety requirements.
10. Medicinal products, medical devices and narcotics: All medicinal products within the meaning of Section 2 of the German Medicinal Products Act (Arzneimittelgesetz), i.e. all prescription-only, pharmacy-only and over-the-counter medicinal products, as well as narcotics, medical devices with a particular application or health risk and comparable products whose supply is subject to professional, pharmacy, medicinal products, medical device or narcotics law requirements are excluded from redemption. The exclusion serves to protect health and to comply with the applicable supply, advice, prescription checking and quality assurance obligations.
11. Live animals and protected plants: Live animals, plants and animals protected under species protection law and goods whose shipping triggers special animal welfare, animal disease, species protection or transport law requirements are excluded from redemption. The exclusion serves to protect living organisms and to comply with the relevant protection, documentation and transport regulations.
12. Hazardous substances and dangerous chemical products: Substances and mixtures which, due to their classification or labelling as flammable, corrosive, acutely toxic, hazardous to health or dangerous in a comparable way, are subject to special labelling, packaging, safety information or transport obligations are excluded from redemption. The exclusion serves to comply with chemicals and dangerous goods law requirements and to avoid health, fire, environmental and transport risks.
13. Motor vehicles and vehicle parts requiring approval: Motor vehicles, vehicle parts requiring registration and safety-relevant vehicle accessories whose use requires a general operating permit, type approval, EC type approval, ECE approval or a comparable official approval are excluded from redemption. The exclusion serves to comply with road traffic and vehicle registration law requirements and to avoid risks from unapproved or safety-relevant vehicle parts. Simple, non-safety-relevant vehicle accessories without a special approval requirement are not covered.
14. Bulky or particularly heavy goods: Redemption may be excluded for goods which, due to their weight, dimensions or nature, cannot be transported by standard parcel shipping and require freight forwarding, special or dangerous goods logistics, if Joy cannot carry out the procurement, delivery or reversal despite reasonable efforts, or only with disproportionate effort. Joy will inform you of this without undue delay; in this case the Joy gift voucher can be redeemed for another product. Statutory rights remain unaffected.
15. Products restricted under foreign trade and sanctions law: Dual-use goods, embargoed goods and other goods whose procurement, delivery or provision is subject to approval, review or prohibition requirements under foreign trade, export control or sanctions law are excluded from redemption. The exclusion serves to comply with mandatory foreign trade and sanctions law requirements.
16. Recalled or non-marketable products: Products that are subject to an official recall, a sales ban or a comparable product safety measure, or that lack a legally required declaration of conformity, CE marking or other marketability requirement, are excluded from redemption. The exclusion serves to comply with product safety requirements and to protect against unsafe products or products not lawfully placed on the market.
17. Special offers: In the case of special offers (e.g. offers limited in time or quantity), redemption of the voucher for the specific product selected may exceptionally be excluded if, despite reasonable efforts by Joy, it cannot (or can no longer) be procured within a reasonable period, for example because the product is already sold out, and Joy is not responsible for the product's unavailability. Joy will inform you of the unavailability without undue delay. In this case the Joy gift voucher can be redeemed for another product. Any voucher value already offset will be reversed; any payments already made will be refunded without undue delay and the voucher value will be credited back in full. Statutory rights (in particular withdrawal from the contract and damages) remain unaffected.
18. Digital products: With regard to digital products (e.g. software), redemption is excluded if, despite reasonable efforts by Joy, it is not possible to provide the specific digital product selected within a reasonable period, for example because required licences are not allocated at short notice or the third-party provider unexpectedly discontinues the service. Joy will inform you of this without undue delay. In this case the Joy gift voucher can be redeemed for another product. Any voucher value already offset will be reversed; any payments already made will be refunded without undue delay and the voucher value will be credited back in full. Statutory rights (in particular withdrawal from the contract and damages) remain unaffected. Goods with digital elements within the meaning of Section 327a (3) of the German Civil Code (BGB) (e.g. a smartphone including its pre-installed operating system) are not covered by this redemption exclusion.
This Annex 1 forms an integral part of the General Terms and Conditions of Gifting Technologies GmbH.
Annex 1 (Product restrictions)
The following product categories are excluded from redemption:
1. Age-restricted products: Products whose sale is subject to statutory age restrictions (e.g. alcohol, tobacco/nicotine products and related products, adult content, media harmful to minors) are excluded from redemption. The exclusion serves to comply with statutory youth protection provisions and tobacco law requirements, as reliable age verification of the person redeeming cannot be ensured in every case when a voucher is redeemed.
2. Third-party gift cards and value vouchers: The Joy gift voucher cannot be used to purchase gift cards, voucher cards or value vouchers of third parties. The exclusion serves to prevent misuse and to comply with anti-money-laundering requirements.
3. Financial products and investment items: Financial investments, securities, cryptocurrencies, precious metals as investment products and comparable investment products are excluded from redemption, as these products are subject to special regulatory requirements that cannot be ensured in the context of a voucher redemption.
4. Offers from private sellers: The Joy gift voucher can only be redeemed for goods offered by commercial sellers. Goods sold by private sellers (e.g. via classified ads, peer-to-peer, private marketplace sales) are excluded from redemption. This is necessary because, in the case of private sales, Joy can guarantee neither the availability of the goods nor the proper handling of the contract towards you.
5. Services: The Joy gift voucher is limited to the purchase of goods and cannot be redeemed for pure services (e.g. admission tickets, courses, travel, memberships, subscriptions). If Joy adds services to its range in the future, Joy will inform you of the redemption option in good time.
6. Products with high-performance batteries and electrically powered mobility products: E-bikes, pedelecs, e-scooters, S-pedelecs and comparable electrically powered mobility products, as well as other goods with high-performance lithium-ion batteries, are excluded from redemption where their procurement, storage or shipping is subject to special safety or dangerous goods requirements. The exclusion serves to avoid fire, explosion and transport risks and to comply with product safety and traffic law requirements.
7. Weapons, ammunition and pyrotechnics: Weapons, ammunition, pyrotechnic articles and comparable items requiring a permit or approval or subject to age restrictions are excluded from redemption. The exclusion serves to comply with weapons, proof-testing, explosives and youth protection law requirements and to avoid significant personal injury and property damage.
8. Perishable goods and goods requiring refrigeration: Perishable foods, foods requiring refrigeration and other goods whose safe procurement, storage or delivery requires an uninterrupted cold chain or special hygiene conditions are excluded from redemption. The exclusion serves to protect health, to comply with food hygiene requirements and to avoid risks from spoilage or improper storage.
9. Electrical appliances with increased safety risk: Portable heaters, fan heaters, radiant heaters, electric blankets, deep fryers, appliances with open heating elements, electrical appliances with particularly high electrical output and electrical appliances without the required CE marking or without a verifiable manufacturer are excluded from redemption. This exclusion does not cover standard consumer electronics, in particular smartphones, laptops, tablets, headphones and comparable products, provided they are CE compliant and offered by a verifiable commercial retailer. The exclusion serves to avoid increased fire and injury risks and to comply with product safety requirements.
10. Medicinal products, medical devices and narcotics: All medicinal products within the meaning of Section 2 of the German Medicinal Products Act (Arzneimittelgesetz), i.e. all prescription-only, pharmacy-only and over-the-counter medicinal products, as well as narcotics, medical devices with a particular application or health risk and comparable products whose supply is subject to professional, pharmacy, medicinal products, medical device or narcotics law requirements are excluded from redemption. The exclusion serves to protect health and to comply with the applicable supply, advice, prescription checking and quality assurance obligations.
11. Live animals and protected plants: Live animals, plants and animals protected under species protection law and goods whose shipping triggers special animal welfare, animal disease, species protection or transport law requirements are excluded from redemption. The exclusion serves to protect living organisms and to comply with the relevant protection, documentation and transport regulations.
12. Hazardous substances and dangerous chemical products: Substances and mixtures which, due to their classification or labelling as flammable, corrosive, acutely toxic, hazardous to health or dangerous in a comparable way, are subject to special labelling, packaging, safety information or transport obligations are excluded from redemption. The exclusion serves to comply with chemicals and dangerous goods law requirements and to avoid health, fire, environmental and transport risks.
13. Motor vehicles and vehicle parts requiring approval: Motor vehicles, vehicle parts requiring registration and safety-relevant vehicle accessories whose use requires a general operating permit, type approval, EC type approval, ECE approval or a comparable official approval are excluded from redemption. The exclusion serves to comply with road traffic and vehicle registration law requirements and to avoid risks from unapproved or safety-relevant vehicle parts. Simple, non-safety-relevant vehicle accessories without a special approval requirement are not covered.
14. Bulky or particularly heavy goods: Redemption may be excluded for goods which, due to their weight, dimensions or nature, cannot be transported by standard parcel shipping and require freight forwarding, special or dangerous goods logistics, if Joy cannot carry out the procurement, delivery or reversal despite reasonable efforts, or only with disproportionate effort. Joy will inform you of this without undue delay; in this case the Joy gift voucher can be redeemed for another product. Statutory rights remain unaffected.
15. Products restricted under foreign trade and sanctions law: Dual-use goods, embargoed goods and other goods whose procurement, delivery or provision is subject to approval, review or prohibition requirements under foreign trade, export control or sanctions law are excluded from redemption. The exclusion serves to comply with mandatory foreign trade and sanctions law requirements.
16. Recalled or non-marketable products: Products that are subject to an official recall, a sales ban or a comparable product safety measure, or that lack a legally required declaration of conformity, CE marking or other marketability requirement, are excluded from redemption. The exclusion serves to comply with product safety requirements and to protect against unsafe products or products not lawfully placed on the market.
17. Special offers: In the case of special offers (e.g. offers limited in time or quantity), redemption of the voucher for the specific product selected may exceptionally be excluded if, despite reasonable efforts by Joy, it cannot (or can no longer) be procured within a reasonable period, for example because the product is already sold out, and Joy is not responsible for the product's unavailability. Joy will inform you of the unavailability without undue delay. In this case the Joy gift voucher can be redeemed for another product. Any voucher value already offset will be reversed; any payments already made will be refunded without undue delay and the voucher value will be credited back in full. Statutory rights (in particular withdrawal from the contract and damages) remain unaffected.
18. Digital products: With regard to digital products (e.g. software), redemption is excluded if, despite reasonable efforts by Joy, it is not possible to provide the specific digital product selected within a reasonable period, for example because required licences are not allocated at short notice or the third-party provider unexpectedly discontinues the service. Joy will inform you of this without undue delay. In this case the Joy gift voucher can be redeemed for another product. Any voucher value already offset will be reversed; any payments already made will be refunded without undue delay and the voucher value will be credited back in full. Statutory rights (in particular withdrawal from the contract and damages) remain unaffected. Goods with digital elements within the meaning of Section 327a (3) of the German Civil Code (BGB) (e.g. a smartphone including its pre-installed operating system) are not covered by this redemption exclusion.
This Annex 1 forms an integral part of the General Terms and Conditions of Gifting Technologies GmbH.
Annex 1 (Product restrictions)
The following product categories are excluded from redemption:
1. Age-restricted products: Products whose sale is subject to statutory age restrictions (e.g. alcohol, tobacco/nicotine products and related products, adult content, media harmful to minors) are excluded from redemption. The exclusion serves to comply with statutory youth protection provisions and tobacco law requirements, as reliable age verification of the person redeeming cannot be ensured in every case when a voucher is redeemed.
2. Third-party gift cards and value vouchers: The Joy gift voucher cannot be used to purchase gift cards, voucher cards or value vouchers of third parties. The exclusion serves to prevent misuse and to comply with anti-money-laundering requirements.
3. Financial products and investment items: Financial investments, securities, cryptocurrencies, precious metals as investment products and comparable investment products are excluded from redemption, as these products are subject to special regulatory requirements that cannot be ensured in the context of a voucher redemption.
4. Offers from private sellers: The Joy gift voucher can only be redeemed for goods offered by commercial sellers. Goods sold by private sellers (e.g. via classified ads, peer-to-peer, private marketplace sales) are excluded from redemption. This is necessary because, in the case of private sales, Joy can guarantee neither the availability of the goods nor the proper handling of the contract towards you.
5. Services: The Joy gift voucher is limited to the purchase of goods and cannot be redeemed for pure services (e.g. admission tickets, courses, travel, memberships, subscriptions). If Joy adds services to its range in the future, Joy will inform you of the redemption option in good time.
6. Products with high-performance batteries and electrically powered mobility products: E-bikes, pedelecs, e-scooters, S-pedelecs and comparable electrically powered mobility products, as well as other goods with high-performance lithium-ion batteries, are excluded from redemption where their procurement, storage or shipping is subject to special safety or dangerous goods requirements. The exclusion serves to avoid fire, explosion and transport risks and to comply with product safety and traffic law requirements.
7. Weapons, ammunition and pyrotechnics: Weapons, ammunition, pyrotechnic articles and comparable items requiring a permit or approval or subject to age restrictions are excluded from redemption. The exclusion serves to comply with weapons, proof-testing, explosives and youth protection law requirements and to avoid significant personal injury and property damage.
8. Perishable goods and goods requiring refrigeration: Perishable foods, foods requiring refrigeration and other goods whose safe procurement, storage or delivery requires an uninterrupted cold chain or special hygiene conditions are excluded from redemption. The exclusion serves to protect health, to comply with food hygiene requirements and to avoid risks from spoilage or improper storage.
9. Electrical appliances with increased safety risk: Portable heaters, fan heaters, radiant heaters, electric blankets, deep fryers, appliances with open heating elements, electrical appliances with particularly high electrical output and electrical appliances without the required CE marking or without a verifiable manufacturer are excluded from redemption. This exclusion does not cover standard consumer electronics, in particular smartphones, laptops, tablets, headphones and comparable products, provided they are CE compliant and offered by a verifiable commercial retailer. The exclusion serves to avoid increased fire and injury risks and to comply with product safety requirements.
10. Medicinal products, medical devices and narcotics: All medicinal products within the meaning of Section 2 of the German Medicinal Products Act (Arzneimittelgesetz), i.e. all prescription-only, pharmacy-only and over-the-counter medicinal products, as well as narcotics, medical devices with a particular application or health risk and comparable products whose supply is subject to professional, pharmacy, medicinal products, medical device or narcotics law requirements are excluded from redemption. The exclusion serves to protect health and to comply with the applicable supply, advice, prescription checking and quality assurance obligations.
11. Live animals and protected plants: Live animals, plants and animals protected under species protection law and goods whose shipping triggers special animal welfare, animal disease, species protection or transport law requirements are excluded from redemption. The exclusion serves to protect living organisms and to comply with the relevant protection, documentation and transport regulations.
12. Hazardous substances and dangerous chemical products: Substances and mixtures which, due to their classification or labelling as flammable, corrosive, acutely toxic, hazardous to health or dangerous in a comparable way, are subject to special labelling, packaging, safety information or transport obligations are excluded from redemption. The exclusion serves to comply with chemicals and dangerous goods law requirements and to avoid health, fire, environmental and transport risks.
13. Motor vehicles and vehicle parts requiring approval: Motor vehicles, vehicle parts requiring registration and safety-relevant vehicle accessories whose use requires a general operating permit, type approval, EC type approval, ECE approval or a comparable official approval are excluded from redemption. The exclusion serves to comply with road traffic and vehicle registration law requirements and to avoid risks from unapproved or safety-relevant vehicle parts. Simple, non-safety-relevant vehicle accessories without a special approval requirement are not covered.
14. Bulky or particularly heavy goods: Redemption may be excluded for goods which, due to their weight, dimensions or nature, cannot be transported by standard parcel shipping and require freight forwarding, special or dangerous goods logistics, if Joy cannot carry out the procurement, delivery or reversal despite reasonable efforts, or only with disproportionate effort. Joy will inform you of this without undue delay; in this case the Joy gift voucher can be redeemed for another product. Statutory rights remain unaffected.
15. Products restricted under foreign trade and sanctions law: Dual-use goods, embargoed goods and other goods whose procurement, delivery or provision is subject to approval, review or prohibition requirements under foreign trade, export control or sanctions law are excluded from redemption. The exclusion serves to comply with mandatory foreign trade and sanctions law requirements.
16. Recalled or non-marketable products: Products that are subject to an official recall, a sales ban or a comparable product safety measure, or that lack a legally required declaration of conformity, CE marking or other marketability requirement, are excluded from redemption. The exclusion serves to comply with product safety requirements and to protect against unsafe products or products not lawfully placed on the market.
17. Special offers: In the case of special offers (e.g. offers limited in time or quantity), redemption of the voucher for the specific product selected may exceptionally be excluded if, despite reasonable efforts by Joy, it cannot (or can no longer) be procured within a reasonable period, for example because the product is already sold out, and Joy is not responsible for the product's unavailability. Joy will inform you of the unavailability without undue delay. In this case the Joy gift voucher can be redeemed for another product. Any voucher value already offset will be reversed; any payments already made will be refunded without undue delay and the voucher value will be credited back in full. Statutory rights (in particular withdrawal from the contract and damages) remain unaffected.
18. Digital products: With regard to digital products (e.g. software), redemption is excluded if, despite reasonable efforts by Joy, it is not possible to provide the specific digital product selected within a reasonable period, for example because required licences are not allocated at short notice or the third-party provider unexpectedly discontinues the service. Joy will inform you of this without undue delay. In this case the Joy gift voucher can be redeemed for another product. Any voucher value already offset will be reversed; any payments already made will be refunded without undue delay and the voucher value will be credited back in full. Statutory rights (in particular withdrawal from the contract and damages) remain unaffected. Goods with digital elements within the meaning of Section 327a (3) of the German Civil Code (BGB) (e.g. a smartphone including its pre-installed operating system) are not covered by this redemption exclusion.
This Annex 1 forms an integral part of the General Terms and Conditions of Gifting Technologies GmbH.
Our promises
Free delivery
90-day return policy
Flexible payment options
Our payment methods
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